Losing access to your KuCoin account can be stressful, especially if you have active trades or funds stored on the platform. Whether it’s due to a forgotten password, lost 2FA device, or suspicious login activity, the good news is that you can recover your account by following KuCoin’s official process. This guide will walk you through each step, keeping things simple and easy to follow.
Stay Calm and Gather Your Information
The first thing to remember is not to panic. KuCoin has security measures in place to help legitimate users regain access to their accounts. Before contacting support, gather the following details:
Your registered email address or phone number
Approximate date of account creation
Last login time and IP address (if possible)
Any recent transaction details (deposits, withdrawals, trades)
Having this information ready will speed up the recovery process.
Use the Password Reset Option
If your only issue is a forgotten password, simply go to the KuCoin login page and click “Forgot Password.” Enter your registered email or phone number, and follow the instructions in the reset email or SMS.
Make sure your new password is strong combine uppercase, lowercase, numbers, and special characters and avoid using the same password across multiple platforms.
If You’ve Lost Access to 2FA
If you’ve lost your phone or deleted your authentication app, you’ll need to reset your 2FA. This requires identity verification.
Go to KuCoin’s 2FA Reset Page.
Fill out the form with your account details.
Upload a photo of your government-issued ID and a selfie holding it.
Once submitted, KuCoin will review your request and restore account access within a few business days.
Contact KuCoin Support Directly
For more complicated cases such as suspected hacking attempts, account lockouts, or compromised credentials you should reach out to KuCoin Contact via their official support channels:
Live Chat on the KuCoin website or app
Submit a Ticket at support.cashbackkucoin.com
Email via their official support email address
Never share your password or private keys with anyone claiming to be KuCoin staff on social media or unofficial platforms.
Secure Your Account After Recovery
Once you regain access, take immediate steps to strengthen your security:
Re-enable 2FA using an authenticator app (like Google Authenticator or Authy)
Set up an anti-phishing code in your KuCoin security settings
Add a withdrawal whitelist to limit where funds can be sent
Review your login history for any suspicious activity
While recovering your account is a priority, it’s also a good time to optimize your trading experience. Cashback KuCoin offers traders cashback rewards, helping you save on trading fees and potentially earn more over time. Pairing secure account practices with rewards programs ensures both your funds and profits are protected.
Final Thoughts
Losing access to your KuCoin account can be worrying, but the platform has a clear process for recovery. By preparing your account details, using the official password reset or 2FA reset forms, and contacting KuCoin Contact for additional help, you can restore your account securely.
Remember security doesn’t end after recovery. Always keep your account protected with strong passwords, active 2FA, and withdrawal whitelists. And for extra value while trading, take advantage of programs like Cashback KuCoin to maximize your earnings while keeping your account safe.
