Microsoft certified professionals (MCPs) are certified professionals who focus on Microsoft information technology plans and applications. Specialists in the field of Microsoft programs, they focus their technical maintenance skills in different areas, starting from operating systems to web development.
The standard roles and responsibilities of Microsoft Certified Professionals include the following:
Manage IT departments and serve as liaisons with applicable departments to suggest software and system upgrades
Provide IT support to internal employees across the enterprise
perform new employee workstation setups
Perform hands-on fixes at the desktop level, via the installation and upgrading of software and configuration systems and applications
Document IT-related processes and workflows
Evaluate IT processes and recommend changes
Create and maintain historical records through the documentation of hardware and software changes and revisions
