fieldengineer

Hey all,

Opening this thread because I think we need to talk about ragdoll hit online support. At the moment, the product is confusing, and ticket answers are ambiguous. If ragdoll hit expects to monetize via season cosmetics and physics packs, the support layer must be predictable, documented, and measured.

For example, what is the acceptable turnaround time on spine constraint bugs? What is the SLA for collision reorder failures? Please share metrics, so we can align client expectations. If support is community only, please explicitly say that, so we can escalate differently, and fund engineering, not tickets, absolutely absolutely.